ACCESSCOUNTS holds the right to cancel your subscription at any time for any reason with a notice provided to you. Your account information is located within your ACCESSCOUNTS account and can be updated by you at any time while your subscription remains active. The subscriber of the account is the only one who can upgrade/downgrade the subscription, cancel the subscription, or make any changes to the subscription from either the main e-mail associated with the account or through the subscribers ACCESSCOUNTS back-office account while the subscription remains active. If the subscription is canceled, there is no guarantee to the storage of your website and/or account information.

If a subscription is canceled, there is no guarantee that the website will remain actively online (live) until the end of the subscription cycle. This is due to your request to cancel your ACCESSCOUNTS service and you agree to hold ACCESSCOUNTS harmless for any and all outcomes related to your decision to cancel service. There is no guarantee that you will have access to the same tools you had when the subscription was active including your ACCESSCOUNTS back-office account. After cancellation, you have the ability to contact customer service using the email used to register the subscription at [email protected] for any questions or concerns, however you agree that by cancelling your subscription you approved the off-boarding of your website(s) within the full cancellation details of this Cancellation Policy. You agree that the subscription payment received for the month the cancellation was requested will not receive a discounted rate or benefit of any kind for not having the service in an active status for the remaining portion of the billing cycle.

Please note that every new subscriber has thirty (30) days to cancel with a $99 cancellation fee and all payments and subscription renewals are set to auto-charge (this is the satisfaction guarantee period). The $99 cancellation fee is deducted from the first month of service that was paid where the remaining amount will be refunded to the subscriber that made the purchase. The refund will be returned to the payment method on file. Refunds are only applicable for first time purchases and not renewal subscriptions that were reactivated for the same website. If a subscription is canceled within the satisfaction guarantee period, all website boosters of that subscription will also be canceled (more info on website boosters in sections below).

Example (During Satisfaction Guarantee Period)

• Subscription Plan = Premium $399/M

• Cancellation Fee Subscription Plan = $99

• Refunded Amount = $300

After the initial thirty (30) days satisfaction guarantee period of a subscription plan, you may cancel any time before the due date of your next subscription payment to avoid further subscription charges. There are no refunds for payments made after the satisfaction guarantee period. If you cancel your subscription before your next payment is due, you will not be charged for the next payment and your account will be deactivated. However, if you do not cancel your subscription payment before the next payment due date, you will be charged the monthly subscription fee(s)  active on your account as per the Subscription Agreement with ACCESSCOUNTS.

Example (After Satisfaction Guarantee Period)

• $399 payment is due on 7/25 and subscriber is charged.

• The subscription is canceled after the due date (e.g., 7/26)

• The payment on 7/25 was due to ACCESSCOUNTS even if the subscription was canceled after the payment date was due.

• Subscriber will not be billed on next payment due date 8/25 or going forward.

Subscription payments that are not paid by the payment due date are subject to a $35 late fee. If a subscription payment is declined the website(s) can be taken offline within forty-eight (48) hours after payment decline.

For website(s) reactivation, the monthly subscription fee(s) including late fee must be paid. In the event the fee(s) are not paid, ACCESSCOUNTS holds the right to cancel the subscription before the next billing cycle. Once a subscription has been canceled by ACCESSCOUNTS, subscribers who decide on reactivating the website(s) as per the Subscription Agreement, will incur a $99 reactivation fee instead of the late fee in addition to the monthly subscription payment. ACCESSCOUNTS will not be held responsible for the outcomes of subscription cancellations.  

Example (Reactivation before Subscription Cancellation)

• Subscription payment of $399 is due on 7/25 and the payment declines

• On 7/26, the $35 late fee is applied and the website goes offline

• On 8/13, the subscriber reaches out to ACCESSCOUNTS to reactivate the website

• The subscriber pays ACCESSCOUNTS $399 + $35 late fee = $434

• The website is reactivated

Example (Reactivation after Subscription Cancellation)

• Subscription payment of $399 is due on 7/25 and the payment declines

• On 7/26, the $35 late fee is applied and the website goes offline

• On 8/24, ACCESSCOUNTS cancels the subscription

• On 9/14, the subscriber reaches out to ACCESSCOUNTS to reactivate the subscription

• The subscriber pays ACCESSCOUNTS $399 + $99 reactivation fee = $498

• The subscription is reactivated

Additional services added to your monthly subscription as per the monthly Subscription Agreement contribute to the overall monthly charge of your monthly subscription.

Website Booster Cancellations

[Website Boosters are services that can be added or removed from monthly subscription plans at any time.]

Website boosters have a no refund policy and have a prorated charge during the first month of purchase. If canceled before the next subscription billing cycle, there will be no further charge for that specific service. Otherwise, the booster will be charged alongside the active monthly subscription plan until canceled.

Example (Website Booster Added to Subscription Plan)

• Monthly Subscription Plan = $399

• Subscription billing cycle ends 11/10

• Website Booster with total monthly charge of $29.99 is added on 11/5

$29.99 / 30 days (November) x 5 days remaining in billing cycle = $4.99 charge until next billing cycle

• $399 (Subscription Plan) + $29.99 (Website Booster) charged on 11/10

• Website booster canceled on 11/20

• Website booster not charged on next billing cycle starting on 12/10

Please Note: If a subscription is canceled, all subscription boosters associated with that subscription will also be canceled.

Cancellation of Website Boosters within the satisfaction guarantee period (30) thirty days are subject to a $4.99 cancellation fee per booster. There are no refunds or cancellation fees for boosters after the satisfaction guarantee period. Canceled boosters will not be charged in the next billing cycle.

Example (Website Booster removed from Subscription Plan within Satisfaction Guarantee Period)

• Start of subscription on August 1st

• On August 5th, a subscription booster is added to the subscription at a prorated charge

• On August 21th, the booster is canceled

• The $4.99 booster cancellation fee is charged

• Booster will not be charged in the next billing cycle

Example (Website Booster removed from Subscription Plan after Satisfaction Guarantee Period)

• Start of subscription on August 1st

• On September 12th, a subscription booster is added to the subscription at a prorated charge

• On September 21th, the booster is canceled

• There is no cancellation fee for booster cancellation

• Booster will not be charged in the next billing cycle

One-time website boosters such as Email Transfer or URL Change are subject to a 10% cancellation fee if canceled by the subscriber within (30) thirty days of purchase. Once a one-time website booster is used it is non-refundable. After (30) thirty days of purchase, if the one-time booster was not used it is automatically canceled by ACCESSCOUNTS and is non-refundable.

Premium URLs (URLs with much higher-than-normal online host prices due to common words in the URL) must be purchased independently by you and then transferred over to ACCESSCOUNTS. For guidance or further questions, please reach out to customer service at [email protected]. If ACCESSCOUNTS service is canceled, the premium domain can be transferred to the subscriber’s private host at subscriber’s request free of charge (limit of one premium domain per account).

Downgrading Subscriptions

Subscriptions can be upgraded or downgraded at any time by accessing your ACCESSCOUNTS account. If you decide on downgrading a subscription, the difference in subscription price from one subscription plan to the other will be applied to the next billing cycle. On the next billing cycle, the subscription will be charged the price of the new subscription plan.

Example: Downgrading Subscriptions

• $399 subscription purchased on January 1st where the next payment is scheduled for January 30th [30 days].

• On January 10th, the subscription is downgraded to another subscription plan at $349

• $349 is charged to the subscription on January 30th

PLEASE NOTE: CANCELED SUBSCRIPTIONS COULD RESULT IN THE LOSS OF YOUR WEBSITES DATA/CONTENT. IF AN IDENTITY THEFT OR FRAUD CASE IS FLAGGED ON YOUR ACCOUNT, ACCESSCOUNTS CAN WITHHOLD PAID FUNDS, INCLUDING FUNDS WITHIN THE SATISFACTION GUARANTEE PERIOD OR CANCELLATION PERIODS IN GENERAL, UNTIL THE PENDING INVESTIGATION FROM APPROPRIATE FINANCIAL INSTITUTION(S) ARE COMPLETE. IN THE EVENT THAT THE INVESTIGATION REPORTS IDENTITY THEFT OR FRAUD, ACCESSCOUNTS WILL WITHHOLD ANY FUNDS AND COMPLY TO THE FULL EXTENT OF THE LAW.

All cancellation requests must be processed within the ACCESSCOUNTS portal using the log-in credentials you set up during your registration. Any and all cancellation requests that are not received from the ACCESSCOUNTS portal will not be processed. In the event that you need to reset your ACCESSCOUNTS password to log in to the portal, visit www.accesscounts.com > Subscribers > LogIn > Forgot Password.

If your payment due date arrives, and you are charged after sending in a cancellation notice, you agree to hold ACCESSCOUNTS harmless for processing the payment. ACCESSCOUNTS will refund the excess charge to the payment method on file as soon as possible. Customer service is available for any questions, concerns, and assistance by e-mail at [email protected]